Frequently Asked Questions

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Frequently Asked Questions

Frequently Asked Questions

Below are some general questions we often get

Most of our wood frames are made of solid wood finger-jointed pine finished with a stained, lacquered, or gessoed veneer. If you have a question about what a specific profile is made of, please contact us.

The cost of framing varies a lot depending on the size of the artwork, the framing materials you’ve selected and the total quality of the number of frames you need for your project. You can get an exact quotation by using our online order system to spec out a frame here: If the size, materials and quantity you require exceed what’s available in our online system, don’t worry! Contact us *add link to contact page* directly and we will help!


Nope! Every order is treated as a custom order. We are happy to take on any project, nothing is too small for us!


We typically fulfill orders in 7 - 10 working days. Sometimes orders can take a little longer if we are very busy framing for shows when in season or if your project is a large-scale one or you request for exceptional materials that have to be specially imported just for you. We will let you know when you make your order if there might be any delays and strive to update you if anything arises, or if we are able to deliver sooner than expected!


Absolutely! Sometimes we can complete your order on the same day if your chosen materials are in stock. More likely we can complete a rushed order within three days. Please note that we might have to add an extra fee for rushed orders.


Your artwork remains safe in our hands and is not passed to any third party contractor. All our frames are custom built by our trained craftsmen in-house. We will never use factory-assembled mass-produced frames.


Yes! Our website is currently limited in what you can order, so please contact us directly about your project. *add link to contact page*


Yes, we do. * add link to conservation framing services page*

It is difficult to answer this question without knowing more about your artwork and your needs. Conservation framing is not just for high-end, expensive artwork or for museums. Rather, it is for anything that you care dearly about and want to have the best possible protection for posterity. How important is your artwork to you?

We have a variety of glass and acrylic (often referred to as plex or plexiglass) suitable for framing. We have standard float glass and clear acrylic, anti-glare (etched) glass, and several types of UV-filtering and anti-reflective acrylic and glass from Plexiglas®, Tru Vue and Groglass to suit almost any need.


Will you be hanging your artwork where there is UV in the ambient illumination of the piece? It could come from a nearby window, reflected light, direct sunlight at certain times of the day or year, a skylight or indoor lighting (typically fluorescent) which have relatively high UV emissions. UV light is damaging to most forms of art. If you are unsure or already know you cannot control the lighting conditions where your artwork will hang, it would be wise to seriously consider using UV filtering glazing. We recommend TRU VUE® Optium Museum Acrylic®, Groglass Artglass AR 99™ and Evonik Plexiglas® UV 100.


Of course! We can help you install your artwork. *add link to services page*


Custom framing can be daunting the first time round. There are thousands of possibilities! Please let us help you narrow down your options. Get in touch with us *add inline link to contact page* and show us what you want to frame and we will happily advise you!


Framing provides an additional layer of protection to your artwork, but it cannot prevent it from all kinds of damage without some additional care. Never allow your framed artwork to be exposed to direct sunshine for any length of time, if possible. Sunlight is so intense that the more energetic wavelengths of visible spectrum is nearly as damaging as its UV component and will quickly cause fading of colourants in the artwork, cracking and drying due to radiative heating and sun-damage to wood surfaces. Try to avoid constant or wide fluctuations of temperature which will result in cycles of expansion and contraction that may cause cracking or delamination of some types of mounting, as well as increase the risk of moisture condensation on the artwork. Also avoid extremes in relative humidity. High humidity encourages mould and fungal growth even on glass surfaces and is highly damaging to art. This is perhaps the biggest problem when hanging art in tropical weather like Singapore, if the area is not enclosed and fully air-conditioned all the time. Too-low humidity is less of a problem but may cause some materials to get brittle eventually. Ask us *add inline contact us link here* for specific advice about your unique artwork!


Yes! You may do so from our online framing order page (select ‘NO’ for all the item categories you don’t need) or else, contact us *add inline contact us link here* directly and we will help you out!